33nw Privacy Policy

33nw ("we", "us", or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy explains what information we collect about you, why we collect it, and how we keep it secure when you use the 33nw website, create an account, or use our gaming services.

By continuing to use our services, you agree to the terms of this policy. If you do not agree with any term, you are requested to stop using our services.

33nw collects information from you in two main ways: (a) what you provide directly, and (b) what is collected automatically while you use our services.

2.1 Information You Provide Directly

You provide the following information during account registration, deposits or withdrawals, and customer support:

• Full name and date of birth (for age verification — for users aged 21 or above only)
• Mobile number and email address
• Payment method details (bKash, Nagad, Rocket, or Upay account number)
• Documents required for identity verification (national ID card, passport, or birth registration certificate)
• Your written messages and complaints submitted through support

2.2 Automatically Collected Information

When you visit or use our platform, the following technical information may be collected automatically:

• IP address and device identifiers
• Browser type and version, operating system
• Session information — login time, session duration, and pages visited
• Game activity logs — bets, wins and losses, and bonus usage
• Preference data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In certain cases, we may receive information from verification agencies or payment processors to confirm identity, prevent fraud, or ensure responsible gaming.

33nw uses your information only for legitimate and necessary purposes. The main areas of our use are listed below:

3.1 Service Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
• Applying bonuses and promotional offers
• Managing VIP membership and rewards programs

3.2 Security & Compliance

• Identity verification and age confirmation (enforcing the 21+ age limit)
• Detecting and preventing fraud, money laundering, and suspicious activity
• Maintaining the security and integrity of the platform
• Complying with responsible gaming rules and monitoring at-risk behaviour

3.3 Customer Support & Communication

• Responding to customer queries via live chat and email
• Sending important notifications related to account activity
• Keeping you informed about service updates and changes

3.4 Service Improvement

• Analysing and improving the user experience
• Identifying and resolving technical issues on the platform
• Conducting research to introduce new games and services

33nw does not sell or rent your personal information. However, information may be shared with specific third parties in the following limited circumstances:

4.1 Service Provider Partners

Information is shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology infrastructure providers only to the extent necessary for them to deliver their specific services. These partners are bound by confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or requirements under applicable law.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. You will be notified in advance in such cases.

33nw uses cookies and similar technologies to improve your browsing experience and ensure the functionality of its services.

5.1 Types of Cookies

• Essential Cookies: These are essential for maintaining login sessions and ensuring security — they cannot be turned off.
• Functional Cookies: Used to remember your language preferences and account settings.
• Analytics Cookies: Collect anonymous statistics to monitor and improve platform usage.

5.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. However, disabling essential cookies may affect the functionality of the platform.

We retain your personal information for as long as is reasonably necessary to fulfil the purposes described in this policy.

• Active Accounts: All information is retained for as long as the account remains active.
• After Account Closure: Transaction and identity data will be retained for a set period to prevent fraud and meet legal obligations.
• Automated Data: Session logs and usage data are retained for a shorter period.

Once the retention period ends, data is securely and permanently deleted or anonymised.

33nw follows industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data transferred between your browser and our servers is secured via SSL encryption.
• Secure Payment Processing: Financial transactions are handled directly through the secure gateways of bKash, Nagad, Rocket, and Upay.
• Access Controls: Only authorised personnel can access specific and necessary data.
• Regular Security Audits: Regular security assessments are conducted to identify and address system vulnerabilities.
• Data Minimisation Principle: We collect only the information that is essential for providing our services.

However, no transmission of information over the internet can be guaranteed to be 100% secure. We strive to ensure the highest level of protection, but if you suspect a breach, you may contact us immediately.

33nw respects your rights regarding your information. You may exercise the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your personal information.
• Right to Erasure: In certain circumstances you may request deletion of your information (though this may not be fully possible where legal obligations or ongoing disputes apply).
• Right to Object to Processing: You may object to the processing of your information in certain cases.
• Right to Portability: Where applicable, you may receive your information in a readable format.

To exercise these rights, email [email protected] or contact us via live chat. We will respond to your request within a reasonable time.

33nw's services are strictly for users aged 21 and above. We do not knowingly collect or process the information of anyone under 21. Age is verified at the time of account registration.

If we become aware that information of a minor has been collected in error, that information will be deleted immediately and the associated account will be closed.

33nw may update this privacy policy from time to time. If any significant changes are made to the policy, we will:

• Update the "Last Updated" date at the top of this page,
• Notify registered users via email or through a notification within the platform,
• Obtain your renewed consent where required.

Continued use of the service after changes have been made will be taken as your agreement to the updated policy.

Our servers and service providers may be located outside Bangladesh. Where your information is transferred internationally, we ensure that the standard of privacy protection remains equivalent to this policy.

For international data transfers, we follow contractual safeguards, encryption technology, and data minimisation principles.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Live Chat: Available 24/7 — contact us directly from any page on the platform.
• Email: [email protected]
• Language: Support is available in both Bengali and English.

We take all privacy-related requests seriously and aim to respond as quickly as possible.